Terms and conditions of use

Last updated: 05/17/2026

1. Company identification

L'Atelier des J is a sole proprietorship specialised in the design and manufacture of tactical accessories through 3D printing.

Operator: Jonathan VARELA
Trade name: L'Atelier des J
Registered office: 62 Rue de Dampierre, 17400 Saint Jean D'Angély, France
SIRET number: 93520018800016
Contact email: contact@l-atelier-des-j.fr
Website: https://l-atelier-des-j.fr

L'Atelier des J benefits from the VAT-exempt small business scheme, in accordance with Article 293 B of the French General Tax Code. Consequently, VAT is not applicable.

2. Scope and acceptance of the Terms

These General Terms and Conditions of Sale (the "Terms") apply to all orders placed on the website https://l-atelier-des-j.fr, and govern the contractual relationship between Jonathan VARELA, trading as L'Atelier des J, and any customer, whether an individual (consumer) or a professional.

Any order placed on the website implies the prior, express and unreserved acceptance of these Terms. The customer declares that they have read these Terms before placing an order.

Amendments: L'Atelier des J reserves the right to amend these Terms at any time. The applicable Terms are those in force on the date the customer validates the order.

3. Products

The products offered on the website are tactical accessories designed to meet the specific needs of law enforcement personnel, field professionals and private individuals.

Manufacturing:

• The 3D-printed products are designed and manufactured in Charente-Maritime, France, in our workshop.
• Some components (e.g. reflective strips, LED lights, fasteners) are not manufactured in France but are selected for their robustness and compatibility with tactical equipment.

Images and descriptions: Product photographs and descriptions are provided for information only. Colours and dimensions may slightly vary due to differences in the manufacturing process, the materials used and the customer's display settings. Such minor variations do not constitute a defect of conformity.

Use of the products: The products sold are intended for use consistent with their description. The use of tactical accessories is the sole responsibility of the buyer. The customer is required to ensure compliance with the regulations in force regarding the possession, carrying and use of these products in their country of residence or use. L'Atelier des J disclaims any liability in the event of non-compliant, unlawful or inappropriate use of the products sold.

4. Prices

The prices shown on the website are expressed in euros (€) and are exclusive of tax (VAT not applicable – Article 293 B of the French General Tax Code).

Prices may be modified at any time by L'Atelier des J. However, products are invoiced on the basis of the rates in force at the time the order is validated.

Shipping fees:

• Metropolitan France: shipping fees are calculated according to the carrier chosen (Colissimo or Mondial Relay) and stated before the order is validated.
• International: additional fees may apply depending on the destination and the carrier selected.

The total order amount, including shipping fees, is displayed and validated by the customer before final confirmation of the order.

5. Ordering and validation process

Order steps:

1. Selection of products and addition to the cart
2. Review of the cart contents and possibility of modification
3. Customer identification (account creation or login)
4. Choice of delivery method and entry of the address
5. Choice of payment method
6. Final review of the order
7. Acceptance of the Terms and final validation of the order
8. Secure payment
9. Order confirmation by email

The customer can correct any input errors at each step of the ordering process, prior to final validation.

Accepted means of payment:

• Credit/debit card (Visa, Mastercard)
• PayPal
• Apple Pay / Google Pay (subject to availability)
• Local payment solutions tailored to certain countries

Order confirmation: A confirmation email summarising the essential elements of the order is sent to the customer after payment is validated. The customer is invited to keep this email.

Customer responsibility: The customer is responsible for verifying their order before validation. L'Atelier des J disclaims any liability in the event of incorrect entry of the delivery address or of the characteristics of the product ordered by the customer.

Product unavailability: In the event of a stock shortage or temporary unavailability after the order has been validated, L'Atelier des J undertakes to inform the customer as soon as possible and to offer:

• Replacement with an equivalent product
• A full refund if no alternative is suitable for the customer, made within 14 days of the customer's request, in accordance with Article L216-3 of the French Consumer Code

6. Payment terms and security

Payments are fully secured through our payment partners (Stripe, PayPal). The customer's banking data is never stored on our servers.

No cash or cheque payments are accepted.

The order is validated once payment is confirmed by our payment service provider.

7. Retention of title

L'Atelier des J retains full ownership of the products sold until full payment of the price has been received, in principal and ancillary amounts. Failing payment, L'Atelier des J may claim the return of the products.

8. Delivery and transfer of risk

Products are shipped after payment validation, within a preparation time of 1 to 4 business days.

Estimated delivery times:

• Metropolitan France: 2 to 4 business days
• International: 5 to 10 business days (variable depending on the destination)

These times are provided for information only and run from the shipment of the parcel. In the event of a delivery delay not exceeding 7 business days beyond the stated time, no compensation or cancellation may be claimed, save in exceptional circumstances.

Carriers: Orders are shipped via Colissimo or Mondial Relay, depending on the customer's choice.

Transfer of risk: In accordance with Article L216-4 of the French Consumer Code, the risk of loss of or damage to the products is transferred to the customer at the time when they, or a third party designated by them, take physical possession of the goods.

Liability for lost or damaged parcels: In the event of loss of or damage to the parcel during transport, the customer must report it to L'Atelier des J within 7 days of the scheduled delivery date (or actual delivery date for damaged parcels). L'Atelier des J will take the necessary steps with the carrier and, depending on the case, offer a re-shipment of the product or a refund.

Inspection on receipt: The customer is invited to check the condition of the parcel and the products upon delivery. In the event of a visibly damaged parcel, the customer must issue precise reservations with the carrier and inform L'Atelier des J within 48 hours, with photographs to support the claim.

Parcel returned to sender for reasons attributable to the customer: When a parcel is returned to L'Atelier des J for any of the following reasons, attributable to the customer:

• incorrect, incomplete or out-of-date address;
• lack of access to the address or inability to identify the mailbox;
• recipient unknown at the indicated address;
• parcel not collected at the pickup point or post office before expiry of the holding period;
• refusal of the parcel by the recipient without legitimate reason,

the re-shipment fees are entirely borne by the customer. A flat handling fee of €2 is additionally applied to cover the handling of the return. The customer may then choose:

• re-shipment of the parcel to the corrected address, after payment of the new shipping fees and the handling fee;
• cancellation of the order; in that case, the price of the products is refunded, less the €2 handling fee and the initial shipping fees, which remain acquired by L'Atelier des J in consideration of the shipment actually performed.

Legitimate grounds for refusal notably include: a parcel visibly damaged on receipt, or a product error observable from the outside. This clause does not apply to the exercise of the right of withdrawal provided for in Article 9 below, which must be subject to an express notification, nor to returns resulting from an error attributable to L'Atelier des J or to the carrier.

9. Right of withdrawal

9.1. Principle

In accordance with Articles L221-18 et seq. of the French Consumer Code, the consumer customer has a period of 14 calendar days from receipt of the product to exercise their right of withdrawal, without having to give reasons or pay any penalties.

9.2. Exclusions from the right of withdrawal

In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for:

• Products made to the consumer's specifications or clearly personalised (specific colour on request, custom dimensions, personalised engraving, etc.)
• Products that have been unsealed by the consumer after delivery and cannot be returned for reasons of hygiene or health protection

9.3. How to exercise the right

To exercise the right of withdrawal, the customer must notify their decision by email to contact@l-atelier-des-j.fr using the withdrawal form below or any unambiguous statement.

9.4. Return conditions

The customer must return the product(s) within 14 days of notifying their withdrawal. To be accepted, the returned product must:

• Be in its original, intact packaging
• Show no trace of use, assembly or damage
• Be accompanied by all accessories and instructions
• Be returned in protective packaging suitable for transport

Return shipping costs are at the customer's expense.

In the event of depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the product, L'Atelier des J reserves the right to reduce the refund amount proportionately.

9.5. Refund

In the event of withdrawal, L'Atelier des J shall refund the customer the total amount paid, including the initial delivery costs (except for additional costs if the customer has chosen a more expensive delivery method than the standard one), within 14 days of receipt of the returned products or of proof of shipment of these products.

The refund is made using the same means of payment as the one used for the initial order, unless the customer expressly agrees otherwise.

10. Withdrawal form

11. Claims and time limits

Any claim concerning an apparent defect, a delivery error (missing product, product different from the order) or a damaged product must be notified to L'Atelier des J within 7 days of receipt, by email to contact@l-atelier-des-j.fr, accompanied by:

• Clear photographs of the product and the packaging
• A precise description of the issue
• The order number

After this period, claims for apparent defects will no longer be admissible, without prejudice to the application of the legal warranties.

12. Legal warranties

All products sold by L'Atelier des J benefit from the legal warranties provided for in the French Consumer Code and the French Civil Code.

Implementation of the warranties: To assert their rights under the legal warranties, the customer must contact L'Atelier des J by email at contact@l-atelier-des-j.fr, specifying the nature of the defect observed and attaching photographs if necessary.

13. Limitation of liability

L'Atelier des J shall not be held liable in the following cases:

• Failure by the customer to comply with these Terms
• Non-compliant use, misuse or modification of the products by the customer
• Normal wear and tear of the products
• Unforeseeable and insurmountable act of a third party to the contract
• Event constituting force majeure

L'Atelier des J shall in no event be held liable for indirect damages, such as loss of profit, loss of opportunity, commercial or financial loss, resulting from the purchase or use of the products.

In any event, should the liability of L'Atelier des J be retained, the total amount of damages due shall not exceed the amount of the relevant order.

The limitations of liability above do not apply in the event of wilful misconduct, gross negligence, bodily injury or breaches of the essential obligations of the contract.

14. Force majeure

L'Atelier des J shall not be held liable for the total or partial non-performance of its obligations if such non-performance is caused by an event constituting force majeure within the meaning of Article 1218 of the French Civil Code, in particular:

• Natural disasters, fires, floods, storms
• Pandemics, epidemics, health crises
• Wars, acts of terrorism, riots, civil unrest
• Strikes, social movements affecting transport or production
• Shortage of raw materials or components
• Failure of suppliers or subcontractors
• Major technical failures, cyberattacks
• Governmental or regulatory decisions affecting the business

In the event of force majeure, the obligations of L'Atelier des J are suspended for the duration of the event. If the event persists for more than 30 days, either party may terminate the order without compensation, and the customer shall be refunded the amounts paid.

15. Intellectual property

All elements of the website https://l-atelier-des-j.fr, including texts, photographs, images, logos, designs, 3D models, and source code, are the exclusive property of L'Atelier des J or of their respective authors and are protected by intellectual property laws.

Any reproduction, representation, modification, publication, adaptation, in whole or in part, of these elements, by any means whatsoever, without the prior written authorisation of L'Atelier des J, is strictly prohibited and constitutes infringement punishable under Articles L335-2 et seq. of the French Intellectual Property Code.

16. Personal data protection

Data controller: Jonathan VARELA – L'Atelier des J

Purposes of processing: The personal data collected is necessary for:

• The management and processing of orders
• The delivery of products
• The management of customer relations and after-sales service
• The sending of commercial communications (with consent)
• The management of the loyalty and referral programme
• Compliance with legal and regulatory obligations

Legal basis: Performance of the contract, consent (for newsletters), legal obligations.

Recipients of the data: The data may be transmitted to subcontractors necessary for the performance of orders (carriers, payment service providers, hosting provider). It is never sold to third parties.

Retention period:

• Customer data: 3 years after the last order
• Accounting documents: 10 years (legal obligation)
• Prospecting data: 3 years from the last contact

Data subject rights: In accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act, you have the following rights:

• Right of access to your data
• Right to rectification
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to object
• Right to give instructions concerning the fate of your data after your death

To exercise these rights, contact us by email at contact@l-atelier-des-j.fr.

Complaints: You have the right to lodge a complaint with the French Data Protection Authority (CNIL): www.cnil.fr.

17. Evidence and archiving

The computerised records kept in the information systems of L'Atelier des J and its partners (hosting provider, payment service providers) shall be considered as evidence of communications, orders and payments made between the parties.

In accordance with Article L213-1 of the French Consumer Code, contracts concluded electronically for an amount exceeding €120 are archived for a period of 10 years. The customer may access them on request from customer service.

These records are kept on reliable and durable media and constitute true copies within the meaning of Article 1379 of the French Civil Code.

18. Applicable law and dispute resolution

These Terms are governed by French law.

Amicable settlement: In the event of a dispute, the customer is invited to first contact the customer service of L'Atelier des J at contact@l-atelier-des-j.fr in order to seek an amicable solution.

Consumer mediation: In accordance with Articles L611-1 et seq. of the French Consumer Code, the consumer customer has the right to free recourse to a consumer mediator for the amicable resolution of a dispute.

The competent mediator is:
SAS Médiation Solution
222 chemin de la bergerie
01800 Saint Jean de Niost, France
Tel.: +33 (0)4 82 53 93 06
Email: contact@sasmediationsolution-conso.fr
Website: https://sasmediationsolution-conso.fr

Online dispute resolution platform: In accordance with European Regulation No. 524/2013, the customer may also use the European Commission's Online Dispute Resolution (ODR) platform at: https://ec.europa.eu/consumers/odr

Competent jurisdiction: Failing amicable resolution or mediation, the dispute shall be brought before the competent courts. Consumer customers may bring proceedings, at their choice, before one of the courts territorially competent under the French Code of Civil Procedure or the court of the place where they resided at the time of conclusion of the contract or of the occurrence of the harmful event, in accordance with Article R631-3 of the French Consumer Code.

19. Miscellaneous provisions

Partial invalidity: If any of the provisions of these Terms is declared null or inapplicable pursuant to a law, regulation or a final court decision, it shall be deemed unwritten, but the other provisions shall retain their full force and effect.

No waiver: The fact that L'Atelier des J does not, at a given time, rely on any of the clauses of these Terms shall not constitute a waiver of the right to rely on these same clauses at a later date.

Entire agreement: These Terms and the order summary constitute the entire agreement between the parties and supersede any prior agreement or proposal.